Terms of sale
The terms that apply when you order a lamp from Vesper: ordering, payment, delivery, returns and faults.
Last updated 27 October 2026
Ordering
When you place an order, you will receive an email confirming what you ordered. A contract between you and Vesper is formed when we send a second email confirming that your order has been dispatched.
Prices and payment
Prices are shown in the shop and at checkout. We take payment when you place your order. If an item turns out to be unavailable after you have paid, we will let you know and refund you in full.
Delivery
Delivery options, costs and estimated times for your address are shown at checkout, before you pay. We will send you tracking details as soon as your order is on its way.
Returns
If you change your mind, you can return an unused lamp in its original packaging. The return window and how to send a lamp back are explained in our returns policy and in your order confirmation.
Faults and repairs
If your lamp arrives damaged or develops a fault, contact us with your order number and a photo, and we will arrange a repair, a replacement or a refund.
Care and use
Please read the care notes that come with your lamp. Use it only indoors, with the cable and plug supplied, and switch it off and unplug it before cleaning.
Changes to these terms
We may update these terms from time to time. The version on this page at the time of your order applies to that order.